Harry Elliott IT Support Professional
👋 Me
I am an IT Support Manager by trade.
My main experience is supporting end users with IT. I look to provide great customer support using my hospitality experience in the past.
This invloves Google Workspace for which I spend most of my time managing day-to-day.
🧑🏻💻 Experiences & Knowledge
| HALO ITSM | Service Desk based on the ITIL Framework | haloitsm.com |
| Google Workspace | Workspace Suite | workspace.google.com |
| Service Desk | Managing an IT Service Desk | |
| Compliant Purchasing | Purchasing IT Hardware and Software | |
| Solarwinds WebHelpDesk | Help Desk Ticketing and Asset Management | WebHelpDesk |
| Asset Management | Business Physical and Software Asset Management | |
| Google Cloud | Cloud Computing Services | cloud.google.com |
| Google Workspace Migrate | Onboarding and Migrate users to Google Workspace | Workspace Migrate |
🌍 Geography
🇬🇧 Based in Poole, Dorset
🎓 Studies
I have studied Music, IT and Media in School.
I then started an apprenticeship in IT Support which led me to gain experience up until now.
I have always had multiple jobs on the side including Audio Visual, Music and being a Barista.
🎙️ Languages
All my web knowledge regarding HTML and CSS has been acquired whilst using it when I need to!
💼 Career
| Year | Location | Position | Employer |
| 2015 - Present | Dorset | Freelance Barista | |
| 2016 - Present | Anywhere | Freelance Audio Visual Technician | |
| 2016 - 2020 | Wimborne, Dorset | IT Systems Technician | Queen Elizabeths School |
| Jan 2020 - Sep 2020 | Wimborne, Dorset | IT Support Manager | Queen Elizabeths School |
| Sep 2020 - Present | Dorset | IT Support Manager | Initio Learning Trust |
🗓️ Last Updated
June 2024